Refund Policy

ExamAI is operated by Nathan Mercieca. We want you to be happy with your plan, so every paid plan comes with a 30-day money-back guarantee.

Your 30-day guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — including if you simply changed your mind. This applies to Pro, Pro+ and School seat purchases.

How to request a refund

• Visit paddle.net, the buyer portal of our payment provider Paddle, and look up your order using the email address you paid with; or
• email us at support@examhelpai.lovable.app and we will raise the refund with Paddle for you.

Refunds are processed by Paddle.com, the Merchant of Record for our orders, back to your original payment method. Banks usually take a few working days to show the money.

Cancelling a subscription

You can cancel at any time from the Plans page in your account or through paddle.net. When you cancel, you keep your paid features until the end of the period you have already paid for, then your account returns to the free plan. Cancelling on its own does not create a refund — request one using the steps above if you are within 30 days.

School seats

Schools can request a refund of unused seats within the same 30-day window. Seats already assigned to students during the period are treated as used.

After 30 days

Outside the 30-day window we will still review requests fairly — for example duplicate charges, billing errors or a service failure on our side — and Paddle's refund policy also applies to every order.